Service Level Agreement (SLA) Management:

Service Overview

Fulfilment of Service Level Agreements (SLA) can be between internal or external entities and is critical for organizations success. Every business needs clearly defined set of SLAs to govern its services and maintain the expectation of its end client. In some instances, critical gaps exist within SLAs that may jeopardize the operational business. Alternatively, organizations might not have the internal Operational Level Agreements (OLAs) to support such SLAs.

Panorama Consulting and Business Solutions (PANCBS) can help your organization in:

  • SLA Gap Analysis
  • Service Catalogue Service Matrix Map.
  • Deploy SLA Governance Model based on ITIL framework.
  • Define Operating Level Agreements required to achieve Service Level Targets.
  • Define Stakeholders requirements for meeting SLA/OLA agreements.

 

For more information about this service, please don't hesitate to contact us:

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1

AL HAMRA TOWER, Kuwait City 

Tel: (965) 2221 2072, Mail: Consulting@panoramacbs.com